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The support team will gladly help you with questions about domain management as well as all technical problems – quick, uncomplicated and competent. On request’s customers are assigned a personal contact within the support team to help directly without any detours. Quality of support ranks first for does not leave you alone with your problems but commits itself for the solution of all problems in the customer’s best interest.


For important processes in the domain management with videos are available – so-called screencasts. You can almost see firsthand how easy and intuitive it is to work with the customer interface. This allows both a small number of domain names as well as efficiently manage large domain portfolios to be managed without losing any time.

You can find the screencasts on the following page. Please be reminded that screencasts are only available in German.



Step by step instructions for certain topics like the configuration of email accounts with different email clients (e.g. Microsoft Outlook, Mozilla Thunderbird, etc.) can be found here.



For some orders, changes and reports forms are necessary. These can be viewed, downloaded from our forms center and filled out afterwards to be sent back as faxes or by post.



If you want to directly contact the support team, please use one of the many ways of contact.




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